Effective Date: 12/10/24
At Rahiwell, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our refund policy below.
1. Eligibility for Returns
- You may return items within 7 day from the date of receipt.
- Items must be unworn, unwashed, and in their original packaging with all tags attached.
- Sale items are final and cannot be returned.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at connect@rahiwell.in with your order number and reason for return.
- We will provide you with a return authorization and instructions for sending the item back.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over , as we cannot guarantee that we will receive your returned item.
4. Refund Process
- Once we receive and inspect your returned item, we will process your refund.
- Refunds will be issued to the original payment method within 7-14 day.
- Please note that shipping costs are non-refundable.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 day of receiving the item. We will provide instructions for returning the item and will cover the shipping costs.
7. Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
8. Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to us:
Rahiwell
Email: connect@rahiwell.in
Phone: +918780631521
Address: Second Floor 8 Marutinandan complex, Bopal, Ahmedabad, Gujrat 380058.